1. Keywords can be added to both incoming and outgoing messages, without any restriction as to the words that can be used
2. However, for a more structured approach, Keyword lists can be created in advance, with words then being suggested to the user. For example, type the letter “B” and those Keywords starting with B will be made available for selection. Lists are maintained from the Settings menu, under the section User Defined Lists
3. In a similar way, for more structure when creating or adding to contacts, a list of Contact Types can be created and, as before, will be auto suggested when defining positions within contacts. This brings some consistency to creating organisational structures