1. As well as being attached to specific emails, discussions, or integrated chat, can take place amongst team members who have access to the same shared inbox, in the example aside the department is Operations. The format will be familiar and is similar to that used by WhatsApp. The feature is accessed from the “Discussions” tab on the side menu bar.
2. As with Discussions attached to emails, inserting an “@” in a discussion reveals a drop down menu showing the names of users with access to the same shared mailbox. Selecting a user will send an alert to that individual, notifying them that they have been mentioned in a Discussion. As before, the alert will appear at the top of the user’s message window in red.
3. In the final example, Tom Smith has been mentioned in a number of discussions and this is brought to his attention via the red alert at the top of the CompassAir home screen. As he has access to both the Chartering and Accounts shared mailboxes, he will also be alerted when these departments are mentioned in discussions. Clicking on a reminder opens that message, together with the associated discussion, in a separate tab.