As an SnP Broker, an example of how the “attached” chat might be used could be as follows: you’re in negotiations to sell a bulker and you need to check a specific clause with a colleague that’s mentioned in an urgent email just received. Unfortunately she’s currently on a flight. You would like a written response, but don’t want to add to the email noise. Using Integrated Chat you simply start a discussion that forms part of that same email, flag it for your colleague for when she arrives, and it’s immediately visible to the whole team sharing your mailbox if anyone needs to comment. For the WhatsApp-type chat, you can start a group with your team, maybe one that shares potential opportunities in a particular geographical location or vessel type. This helps minimise email clutter, especially when your colleagues are working in many different locations.
If you are an Ship Owner or a Manager, you might have scheduled some important technical works after discharging in Singapore. You then receive an urgent email from senior management asking for immediate departure. You would like to discuss it with your colleagues, keeping a written record of what’s said, but once again don’t want to add to the email noise. As before, the discussion you start can detail your thoughts, be flagged for your colleagues with the whole team being able to see and comment. The WhatsApp-type groups you form could be used, for example, to share news about freight rates, or to discuss and draw attention to congestion in particular ports.
For a Chartering Broker, integrated chat will also be of great value. Say that you were needing to check some details related to fixing a Capesize to carry iron ore from Tubarao to Qingdao, but, once again, your colleague is not immediately available. Start the discussion, flag it for your colleague and it will be there for her to see, along with the original email, as soon as she is available. As before, the team sharing your mailbox will also be able to contribute. For the groups, again, there are so many ways these can be used – maybe sharing news about the availability of different types of cargos in different locations, about freight rates or passing on information from owners.