Switching software provider is never an easy decision to make, and should only be done if you are sure it will benefit your business either through an increase in revenue or a reduction in costs, or possibly a combination of the two. Don’t be mistaken, when attempting to quantify the likely benefits the implications of a move are not always obvious. This article looks at the questions to ask of any potential provider.
What’s included and what’s not
When moving to a new software provider you should seek clarification on the costs, too often hidden away in the small print, or not made clear during negotiations, and then bringing with them an unpleasant surprise when least expected.